This privacy policy sets out how Samarpan uses and protects any information that you give us when you avail our services. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, and then you can be assured that it will only be used in accordance with privacy policy.

1) We may collect the following information:
  • Name
  • Contact information including email address.
  • Demographic information such as postcode, preferences, and interests
  • Information relevant to customer service
  • Other information that you provide when using the service
  • Counselling session notes
2) What we do with the information we gather:

The personal information will not be passed on or sold to any third parties for marketing purposes. Your personal information will only be accessible to the team of our mental health experts and these details are required to understand the user/ client`s needs and provide you with a better service/ advice and therapy, and for the following reasons:

  • offering you the best care/ service possible
  • meet per government regulation - internal record keeping.
  • improving our products and services
  • sending educational/ promotional information which we think you may find interesting.
  • contacting you for market research purposes by email or phone
3) Right to Request Confidential Communications

Client / User shall have the right to request for the details of the treatment / therapy, which is confidential be given to the Client. Tele-consultation / in-person counselling session recordings shall be kept confidential, however Samarpan will not be held liable if the data is hacked or damaged by way of data corruption or third-party access which is beyond our control

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